Shipping
We currently ship worldwide including the UK, Australia, New Zealand, the US, Europe and worldwide. If you have problems checking out please contact us via email on info@thefreelancesuite.com for shipping costs.
WE OFFER FREE WORLDWIDE SHIPPING
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Free Shipping worldwide through DHL: With turn around times typically 5-7 days and fully traceable tracking codes sent to you upon order fulfillment.
- Express Post DHL Shipping Rate - pre negotiated rates feed through at checkout. With turn around times typically 1-3 days and fully traceable tracking codes sent to you upon order fulfillment.
With turn around times it depends on your location. For instance delivery times have been estimated as approximates below by Australia Post to give you an idea of delivery times:
- The United Kingdom Standard is approx 2-4 business days
- New Zealand Standard is approx 5-8 Business Days
- United States Standard is 8-14 business days
- Canada Standard is 8-14 business days
Your order is dispatched within 24 hours and leaves our UK warehouse. You will receive an email with a tracking number to track your parcel (check your junk).
If you are not home at the time of delivery, for your convenience, your parcel will be left at your door or a secure place by the delivery driver. If the driver is unable to leave it safely, or for large parcels you will be left a card and your parcel will be taken to your nearest postal centre.
***Please note: If the parcel is not collected or is undeliverable, or your address is incorrect we are not liable and your order will not be replaced, nor will a refund be given.
Duties
Customer is responsible for any import duties or taxes. Our shipping service is a NO SIGNATURE service. Therefore Hello Bleach is not responsible for shipping issues or problems once proof of lodgement is obtained with DHL.
Returns
Our returns policy is 30 days, meaning you have 30 days after receiving your item to request a return.
Items must be in the same condition that you received them, unused and in original packaging.
To create a return, you will need to email info@thefreelancesuite.com with your name, contact details and order number.
Once your return is approved, we’ll send instructions on how and where to send your package. Once we receive your item and check it, we will organise your refund to the nominated bank account you have given us. Items sent back without requesting a return will not be accepted.
You can contact us with any return enquiries or questions you may have directly on info@thefreelancesuite.com
Faulty items
If your item is in any way faulty we apologise! We will do our very best to replace your order. Please inspect your order on arrival and contact us ASAP via info@thefreelancesuite.com with photos, if any Hello Bleach item is damaged or not to your expected satisfaction so we can amend the issue. Faulty items must be reported to us within the 30 day period along with photo evidence.
